Legal Notice

This legal notice, pertaining to Cabildo Insular de Tenerife, with NIF (Tax Identification Number) P3800001D, regulates the use of the website(s) – www.tenerifeon.es – that the said entity has made available to Internet users. Browsing the pages of our website(s) confers the condition of user to the persons who access them, who agree to observe and comply with the provisions included therein, and to use them correctly in accordance with the applicable legislation, and who shall be liable for any damages that may be caused by failure to comply with this obligation. The processing of personal data carried out through this website shall be subject to the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights, as set out in the “Privacy Policy” contained therein.

The user is required to use this website correctly, in accordance with the applicable legislation, good faith, public order, traffic uses and this Legal Notice. In the event of failure to comply with this obligation, the user shall be liable to Cabildo Insular de Tenerife, and to third parties, for any damages that may arise as a result of failure to comply with this obligation.

Ownership of the website.

In compliance with the provisions of Article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we hereby inform you that this website/these websites belong to Cabildo Insular de Tenerife, with the following contact details:

General conditions of use.

Our websites and their services are open and free to access and do not require any prior registration by the user, except when required for a special service or a specific procedure. When required to register, the user shall be responsible for providing truthful and lawful information. In the event that the services provided on this website may require the completion of data collection forms, only persons over 14 years of age may provide personal data through the website. In the case of minors under 14 years of age, when the processing of personal data is subject to consent, the consent of the parents or guardians of the minor must be stated. On certain occasions, the user may only access certain procedures and services if he/she is of legal age.

The user guarantees the authenticity and accuracy of all data provided to Cabildo Insular de Tenerife and is solely liable for any false or inaccurate statements.

www.tenerifeon.es has the following types of users:

• Users who provide data in any of the available forms: the personal data that Cabildo Insular de Tenerife requests include the name, contact details and data provided by the citizen himself/herself when filling in the forms.
• Users who have not contacted Cabildo Insular de Tenerife, but from whom data are collected: data provided by means of cookies and IP addresses.
• Users who complete procedures and formalities through the “sede electrónica” (virtual office) of Cabildo Insular de Tenerife: the data provided by the user in the specific procedure or service are collected.

User liability and prohibited uses.

This website provides access to information, services or data (hereinafter, “the contents”) belonging to Cabildo Insular de Tenerife. The user shall be responsible for accessing and using this website. The user undertakes to make lawful use of the contents and services that Cabildo Insular de Tenerife offers through its website, not to use the same or the information offered therein to engage in activities contrary to the law, morality or public order and, in general, to use the same in accordance with the provisions of this Legal Notice. The opinions, contents and, in general, all activities carried out by the user are the sole responsibility of the user, and Cabildo Insular de Tenerife cannot be held liable for any damages that may derive from such activities beyond its control. Under no circumstances may they be used for any of the following acts:

• To disseminate content that is criminal, violent, pornographic, racist, xenophobic, offensive, in support of terrorism or, in general, contrary to the law or public order.
• To introduce computer viruses into the network or carry out actions likely to alter, deteriorate, interrupt or generate errors or damage to the electronic documents, data or hardware and software systems of www.tenerifeon.es, or of third parties, or hinder the access of other users to the website and its services.
• To attempt to access restricted areas of the computer systems of www.tenerifeon.es, or of third parties and, as the case may be, to extract information.
• To infringe the intellectual or industrial property rights, or breach the confidentiality of the information of www.tenerifeon.es, or of third parties.
• To impersonate the identity of another user, public administrations or a third party.
• To reproduce, copy, distribute, make available or in any other way publicly disclose, transform or modify the contents, unless authorised by the owner of the corresponding rights or it is legally permitted to do so.
• To collect data for advertising purposes and to send advertising of any kind and communications for sales or other commercial purposes without prior request or consent.

Cabildo Insular de Tenerife shall not be held liable under any circumstances for the use that the user or third parties may make of this website or its contents, nor for any damages that may derive from the same, including computer damage or viruses. Cabildo Insular de Tenerife shall not be liable for any damage or harm to the user’s software or hardware that may derive from access to this website, or from the use, transmission, dissemination, storage of information or applications contained therein.

Cabildo Insular de Tenerife reserves the right to temporarily suspend, without prior notice, access to the website, in the event of the need to carry out maintenance, repair, updating or improvement tasks, and may change, delete or supplement both content and services provided through the website and the way in which they are presented or located on said website. The functioning of the website is constantly reviewed in order to ensure that it operates correctly 365 days a year. However, programming errors, force majeure, natural disasters or similar circumstances that make access to the website impossible at any given time cannot be ruled out.

The content provided through this website is for information purposes only and does not replace the provisions and measures that are formally published in official gazettes. Cabildo Insular de Tenerife will make every effort to avoid errors and, where required, to repair or update them as soon as possible, and shall not be held liable for any damages caused by decisions taken on the basis of the information provided, nor for any inaccuracies, omissions or errors contained therein, nor for any problems arising from the use of this website or any other website linked to it externally; nor for any damage and/or harm to the user’s software or hardware arising from access to this website; for any interruptions or temporary failures in access to the same (errors or omissions in the contents; lack of availability of the website or the transmission of viruses or malicious or harmful programmes in the contents) despite having taken all the necessary technological steps to avoid this.

Cabildo Insular de Tenerife reserves the right to modify this legal notice without prior notice in the terms and conditions it deems appropriate, with the sole obligation to inform the user of the modifications made to the same.

General conditions of access and use

Tenerife ON and its services are open access and free of charge, although the use of certain sections or services is subject to the completion of data collection forms.

There are two different types of users of Tenerife ON:

• Citizens.
• Companies and legal entities.

Only persons over 16 years of age may provide data through our website, and minors under 16 years of age cannot provide data without the consent of their parents or legal guardians, although access to certain procedures and services requires the user to be of legal age.

To access Tenerife ON, users must have access to the Internet and have the necessary equipment and computer systems for connection.

For certain features of Tenerife ON, the user or legal entity must fill in the form with the data and information indicated, after which they will become registered users.

The user profiles registered in Tenerife ON will be able to evaluate each of the facilities shown on the website and mobile app, record, save, download and share their activities, request permissions and benefit from a range of features that cannot be used without being registered.

The User guarantees that all data provided to Cabildo Insular de Tenerife are authentic and up to date and shall be solely responsible for any false or inaccurate statements.

www.tenerifeon.es and www.tenerifeon.com have the following types of users:

• Users who provide data in any of the available forms: the personal data requested by Cabildo Insular de Tenerife includes the name and contact details and the information provided by the citizen himself/herself when filling in the forms, or in the case of entities, their registration number as an adventure tourism company, their business name, trading name, person in charge, contact and other requested information.
• Users who have not contacted Cabildo Insular de Tenerife, but from whom data is collected: data provided through cookies and IP addresses.

Procedure in the event of unlawful activity

In the event that any user or third party considers that there are facts or circumstances that indicate the unlawful use of any content and/or any activity on the web pages included or accessible through this website, they must notify Cabildo Insular de Tenerife by email at This email address is being protected from spambots. You need JavaScript enabled to view it., duly identifying themselves, specifying the alleged infringements and expressly declaring, under their own responsibility, that the information provided in the notification is accurate.

Third-party links

Under no circumstances shall Cabildo Insular de Tenerife be held liable for the contents of links belonging to a third-party website, nor shall it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, veracity, validity and constitutionality of any material or information contained in any of these hyperlinks or other Internet sites. Likewise, the inclusion of these external links does not signify any type of partnership, merger or shareholding with the linked entities. The creation of any hyperlink from an external website to any of the pages of this website shall be subject to the following conditions:

• No false, inaccurate or incorrect statement about the pages of the www.tenerifeon.es website and its services may be made.
• Under no circumstances shall Cabildo Insular de Tenerife be liable for the contents, information, statements, opinions or services made available to the public on the website from which a hyperlink to this website is created.

Cabildo Insular de Tenerife shall not be liable for any misuse or activities contrary to the law, morality or public order carried out by the user on such linked pages.

Validity of the conditions of use

The conditions of use of this website shall remain in effect indefinitely. Cabildo Insular de Tenerife reserves the right to modify the conditions of access and content of these conditions at any time, and they will be duly published here. Said conditions shall remain in effect as they are displayed until such time as they are modified by other published conditions.

Nullity and unenforceability of clauses

If any clause included in these conditions is declared totally or partially null and void or ineffective, such nullity shall only affect that provision or that part of it which is null and void or ineffective, and the conditions of use described herein shall remain in force in all other respects.

Notifications

All notifications and communications between users and Cabildo Insular de Tenerife shall be considered effective, for all purposes, when made by post or email. Users should contact Gesplan:

• by postal mail to the following address: Av. Tres de mayo, 71. 38005. Santa Cruz de Tenerife.
• by email to the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Intellectual and industrial property and re-use of information

All intellectual and industrial property rights of this website and its contents are the property of Cabildo Insular de Tenerife and are protected by national and international intellectual and industrial property laws, and all rights are reserved.

In the event that Cabildo Insular de Tenerife intends to use any content on its website that is subject to intellectual property rights, it shall obtain prior written consent or authorisation from the author of said protected content in order to be able to include it on the website. The unauthorised use of the information contained in this website, as well as the infringement of intellectual or industrial property rights, will incur the legally established liabilities.

The re-use of content published on this website is subject to the provisions of Law 37/2007, of 16 November, on the Re-use of Public Sector Information, which transposes Directive 2003/98/EC of the European Parliament and of the Council, amended by Law 18/2015, of 9 July (which in turn transposes Directive 2013/37/EU), which regulates the re-use of public information held by public administrations and bodies. Therefore, such re-use must comply with the following general conditions:

• That the content of the information, including its metadata, is not altered.
• That the meaning of the information is not distorted.
• That the source is cited.
• That the date of the last update is mentioned.
• When the information contains personal data, the specific purpose or purposes for future re-use of the data.
• When the information, even if provided in dissociated form, contains sufficient elements that could allow the identification of data subjects in the re-use process, a prohibition on reversing the dissociation procedure by adding new data obtained from other sources.

In accordance with Article 4.7 of Law 37/2007, of 16 November, on the Re-use of Public Sector Information, Cabildo Insular de Tenerife accepts no liability for the use made of its information by the re-using agents, nor for any damage suffered or economic loss which, directly or indirectly, produces or may produce economic, material or data-related damage caused by the use of the re-used information.

Use of Location Data

Tenerife ON uses users' location data to enhance the app’s functionality and provide a personalized experience. Specifically, location data is used for:

• Recording activity: Allowing users to log and view the routes and trails they have followed while using the app.
• Suggesting routes and points of interest near the user’s current location, improving the planning of outdoor activities.
• Calculating estimated distances and times for selected routes based on the user's location.

Protection of Location Data

Tenerife ON is committed to protecting users' location data, using it solely for the purposes outlined above. Location data is not shared with third parties without users' explicit consent, except where required by law. Additionally, users can manage location permissions through their device settings at any time.

Process for Deleting Your Tenerife ON Account

If you wish to delete your Tenerife ON account, you can do so at any time using the "Delete Profile" button, available both on the website and in the app.

Alternatively, you can request account deletion by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. from the email address associated with your account.

Please ensure that your request includes the following details so we can process it correctly:

• Your full name.
• Username and the email address linked to your Tenerife ON account.
• A brief statement confirming your wish to delete your account (e.g., "I confirm that I want to delete my Tenerife ON account").

Once we receive your request, we will process it as quickly as possible, ensuring the protection of your personal data in compliance with applicable data protection laws.

Use of brands, coats of arms and logos

The use of logos, brands, coats of arms and distinctive symbols of Cabildo Insular de Tenerife in publications and websites that are not affiliated to or sponsored by this institution is not authorised under any circumstances. These elements of corporate identity are the exclusive property of this institution and are protected by the applicable legislation. Access by the user does not confer any right over them.

Privacy Policy

Cabildo Insular de Tenerife complies with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights and shall ensure the correct use and processing of the user’s personal data, as set out in the “Privacy Policy” contained on this website.

Cookies Policy

Cabildo Insular de Tenerife complies with the provisions of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, as set out in the “Cookies Policy” contained on this website.